Privacy Policy

Effective Date: March 1, 2025

At Zuma Lift Service Inc., we are committed to protecting your privacy and ensuring your personal information is handled responsibly and securely. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit www.zuma.ca (the “Website”) or interact with our services.

By accessing or using our Website, you agree to this Privacy Policy. If you do not agree, please refrain from using our Website.

1. Information We Collect

A. Personal Information

We collect personal information that you voluntarily provide when you:

  • Register for an account
  • Place an order
  • Subscribe to a newsletter
  • Submit a contact form
  • Participate in surveys or promotions
  • Contact customer support
This may include:
  • Name
  • Email address
  • Mailing address
  • Telephone number
  • Payment details (processed securely through third-party payment processors)
  • Company name and job title

B. Automatically Collected Information

When you visit our Website, we may collect device and usage information, including:

  • IP address
  • Browser type & version
  • Operating system
  • Referring website
  • Pages viewed on our Website
  • Date & time of visits

We use cookies, web beacons, and similar tracking technologies to collect this information. See our Cookie Policy for details.

C. Information from Third Parties

We may receive personal information from third-party sources, such as:

  • Lead enrichment tools
  • Analytics providers (e.g., Google Analytics, Microsoft Clarity)
  • Advertising networks
  • Public databases
  • Social media platforms

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing – To process, confirm, and fulfill orders.
  • Customer Support – To provide assistance and address inquiries.
  • Personalization – To tailor content and product offerings to your interests.
  • Marketing Communications – To send promotional materials and newsletters (opt-out available).
  • Analytics & Website Improvement – To analyze usage and enhance Website functionality.
  • Security & Fraud Prevention – To detect fraud and protect against misuse.
  • Legal Compliance – To comply with applicable Canadian laws and regulations.

3. AI Tools & Automated Processing

We use AI tools and automation to enhance our services, including:

  • Lead Enrichment & Data Processing – Improving our customer database.
  • Behavioral Analysis – Using tools like Microsoft Clarity to understand Website interactions.
  • Internal Automation – Enhancing efficiency and service delivery.

All AI-driven data processing adheres to this Privacy Policy and complies with Canadian privacy laws.

4. How We Share Your Information

We do not sell or rent personal information. However, we may share your data in the following cases:

  • Service Providers – With trusted third-party vendors (e.g., payment processors, IT support).
  • Legal Requirements – When required by Canadian law (e.g., court orders, subpoenas).
  • Business Transfers – If our company undergoes a merger, sale, or acquisition.
  • Protection of Rights – To protect our business, users, and Website security.

5. Your Rights & Choices

A. Access & Correction

You may access, update, or correct your personal information by contacting us at info@zuma.ca

B. Opt-Out Options
  • Marketing Emails – Unsubscribe via email links or by contacting us.
  • Cookies & Tracking – Adjust your browser settings (see Cookie Policy).

C. Do Not Track (DNT) Signals

Our Website does not respond to DNT signals. However, you can manage tracking preferences through your browser.

D. Privacy Rights for Canadian Residents

Under Canadian privacy laws, you have the right to:

  • Access, correct, or delete your personal information.
  • Withdraw consent for data processing.
  • File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights are violated.

To exercise your rights, contact us at info@zuma.ca

6. Data Security

We implement administrative, technical, and physical security measures to protect your personal data. However, no online transmission is 100% secure—please take precautions when sharing information.

7. Data Retention

We retain personal information only as long as necessary to fulfill our obligations, or as required by law.

8. Third-Party Links

Our Website may link to external sites. We are not responsible for their privacy practices. Please review third-party policies before sharing personal data.

9. Cookie Policy

We use cookies and tracking technologies to improve your experience.

Types of cookies we use:

  • Essential Cookies – Required for core functionality.
  • Analytical/Performance Cookies – Help us understand Website usage.
  • Functionality Cookies – Remember your preferences.
  • Targeting Cookies – Track user behavior for advertising.

For more details, see our Cookie Policy.

10. Children's Privacy

Our Website is not intended for children under 16. We do not knowingly collect data from minors. If we discover such data, we will delete it.

11. International Data Transfers

Your data may be processed outside Canada, but we ensure compliance with Canadian privacy laws.

12. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page, and continued use of our Website means you accept the updates.

13. Contact Us

If you have any questions or concerns, please contact us:

Zuma Lift Service Inc.
43915 Industrial Way #1, Chilliwack,
BC V2R 3A4, Canada
info@zuma.ca